Cancellation Policy

A “Confirmed Reservation” is a reservation that is booked with a valid credit card and where proof of current vaccines for the applicable Pet is on file (a “Confirmed Reservation”).

Confirmed Reservations must be cancelled at least three (3) days prior to arrival during non-Holiday periods, and at least 10 days prior to arrival during Holiday periods (please see our Holiday Schedule online at www.thetailhaven.com/holidayschedule).

Cancellation of the reservation within (3) days prior to arrival or a no-show reservation during non-Holiday periods will automatically result in a one (1) night stay, per guest, charged to the credit card on file. Cancellation of the reservation within (10) days prior to arrival or a no-show reservation during Holiday periods will automatically result in a $100 cancellation fee charged to the credit card on file.

Owner/Guardian understands that if he/she makes a reservation within the three (3) day period prior to the reservation date during a non-Holiday period, which is then cancelled or there is a no-show, he/she will be charged for one (1) night at the booked room rate per guest.

Owner/Guardian understands that if he/she makes a reservation within the ten (10) day cancellation period during a Holiday period, and then cancels the reservation, or is a no-show, that he/she will be charged $100 to the credit card on file. During Holiday periods, if your pet is picked up prior to the scheduled day of departure, you will be charged for the duration of your reservation.